@article {1969686,
	title = {Consumer Grudge Holding: An Empirical Analysis of Mother and Daughter Consumers},
	journal = {Journal of Consumer Satisfaction, Dissatisfaction \& Complaining Behavior},
	year = {1990},
	month = {1990},
	pages = {115-116},
	keywords = {Design Program},
	author = {Francis,Sally and Burns,Leslie}
}