@article {1969731,
	title = {Customer Service, Customer Appearance, and Salesperson Goals: Qualitative and Quantitative Analyses},
	journal = {Home Economics Forum},
	volume = {4},
	year = {1989},
	month = {1989},
	pages = {9-11, 18},
	keywords = {Design Program},
	author = {Lennon,Sharron J and Burns,Leslie}
}