TY  - HEAR
T1  - Modeling Guest Participatory Roles in the Service Encounter
Y1  - 2011
A1  - Chen,Sandy
KW  - OSU-Cascades
KW  - OSU-Cascades Hospitality Mgt
JA  - Annual Conference by I-CHRIE (International Council on Hotel, Restaurant and Institutional Education)
CY  - Denver, CO
U2  - c
U4  - 33895168001
ID  - 33895168001
ER  -