TY  - HEAR
T1  - Measuring Customer Perceptions of the Quality of Service in your Family Business
Y1  - 1989
A1  - Koenig,Hal
KW  - Marketing
JA  - Family Business Conference
CY  - Corvallis, OR
U2  - c
U4  - 647669760
ID  - 647669760
ER  -