TY  - JOUR
T1  - The Cost of Safety: Cost Analysis Model
JF  - Professional Safety
Y1  - 2004
A1  - Behm,Michael
A1  - Veltri,Anthony
A1  - Kleinsorge,Ilene
KW  - Accounting
AB  - Knowledge in business and accounting helps SH&E professionals speak to management and maintain credibility. To work more effectively with other financial and operations management personnel, SH&E professionals must become better versed in the common language of business. Cost analysis models are needed to help SH&E professionals measure, analyze and communicate safety strategies in business terms. This article details one such model from the quality management literature.
VL  - 49
CP  - 4
U2  - a
U4  - 647464960
ID  - 647464960
ER  - 

TY  - HEAR
T1  - Topic presentation on entrepreneurship in 麻豆传媒高清 and how the OSU-COB is key to economic development in the state
Y1  - 2003
A1  - Dowling,Thomas
A1  - Kleinsorge,Ilene
KW  - Accounting
KW  - Management
KW  - Strategy & Entrepreneurship
JA  - 麻豆传媒高清 in Business Conference
CY  - Portland, OR
U2  - c
U4  - 645654528
ID  - 645654528
ER  - 

TY  - JOUR
T1  - Using total quality processes and learning outcome assessments to develop management curricula
JF  - Journal of Management Education
Y1  - 2000
A1  - Drexler,John
A1  - Kleinsorge,Ilene
KW  - Accounting
KW  - Management
AB  - A process was designed to identify what total quality skills should be included in the authors curriculum and howto deliver them. Customer data led the authors to change their focus toward exploring and assessing what they do in the entire curriculum. The emphasis on learning outcomes is a theme in American Assembly of Collegiate Schools of Business and education reform. The authors summarize things learned that may help others avoid certain pitfalls and build on the authors progress to date.
VL  - 24
CP  - 2
U2  - a
U4  - 645863424
ID  - 645863424
ER  - 

TY  - JOUR
T1  - A Benchmarking Study of the Current Practices with Regard to the Role of the Quantitative Curriculum in Business Schools
JF  - International Journal of Operations and Quantitative Management
Y1  - 1997
A1  - Kleinsorge,Ilene
KW  - Accounting
VL  - 3
CP  - 2
U2  - a
U4  - 28690030593
ID  - 28690030593
ER  - 

TY  - JOUR
T1  - Lessons Learned Using Total Quality Concepts for Accounting Curriculum Development
Y1  - 1997
A1  - Kleinsorge,Ilene
KW  - Accounting
VL  - 2
CP  - 2
U2  - a
U4  - 28690073601
ID  - 28690073601
ER  - 

TY  - JOUR
T1  - Linking Accounting Courses with an Unstructured Project
Y1  - 1997
A1  - Kleinsorge,Ilene
KW  - Accounting
VL  - 2
CP  - 2
U2  - a
U4  - 28690096129
ID  - 28690096129
ER  - 

TY  - JOUR
T1  - A Multicourse Practice Set: The Ultimate 'Messy' Problem
JF  - Journal of Private Enterprise
Y1  - 1997
A1  - Kleinsorge,Ilene
KW  - Accounting
VL  - 7
CP  - 2
U2  - a
U4  - 28690147329
ID  - 28690147329
ER  - 

TY  - JOUR
T1  - Financial and Efficiency Differences in Family-Owned and Non-Family Owned Nursing Homes An 麻豆传媒高清 Study
JF  - Family Business Review
Y1  - 1994
A1  - Kleinsorge,Ilene
KW  - Accounting
U2  - a
U4  - 28689762305
ID  - 28689762305
ER  - 

TY  - JOUR
T1  - Perceptual Measures of Quality:  A Tool to Improve Nursing Home Systems
JF  - Hospital & Health Services Administration
Y1  - 1994
A1  - Koenig,Hal
A1  - Kleinsorge,Ilene
KW  - Accounting
KW  - Marketing
VL  - 39
CP  - 4
U2  - a
U4  - 647591936
ID  - 647591936
ER  - 

TY  - JOUR
T1  - TQM: Are Cost Accountants Meeting The Challenge
JF  - Management Accounting
Y1  - 1994
A1  - Kleinsorge,Ilene
KW  - Accounting
VL  - 75
CP  - 10
U2  - a
U4  - 28689960961
ID  - 28689960961
ER  - 

TY  - JOUR
T1  - The Silent Customers:  Measuring Customer Satisfaction in Nursing Homes
JF  - Journal of Health Care Marketing
Y1  - 1991
A1  - Koenig,Hal
A1  - Kleinsorge,Ilene
KW  - Accounting
KW  - Marketing
AB  - This article presents a research which focuses on customer satisfaction in the health care industry, which has recently shown a heightened awareness of and new interest in quality issues. The research was conducted within a regulated business sector and nursing homes. The purpose of our research is to assist an administrator in such an effort by developing a customer satisfaction survey that could be used by nursing home administrators to measure, on an ongoing basis, the satisfaction of both the nursing home residents and the family members, appointed custodians and concerns friends (FCFs). Focus groups were used to identify quality/satisfaction dimensions from the perspective of nursing home residents and FCFs, these are a cost efficient way to solicit information from participants. Using the participants' statements, we developed statements related to the six dimensions. Four of the dimensions pertain to groups in the home: nurses and aides, administrators, dietary, and housekeeping. The fifth dimension is the amount of empathy exhibited by the staff and the final dimension pertains to a variety of issues related to the home environment. As a result of the licensing power of the state, the ultimate consumers (residents) and FCFs are commonly overlooked. Often nursing home administrators become so caught up in trying to satisfy the state that the satisfaction of the ultimate customers goes unmeasured and in many instances is ignored.
VL  - 11
CP  - 4
U2  - a
U4  - 647602176
ID  - 647602176
ER  -