TY - CONF T1 - Comfort Your Customers: Trust, Assurance and Loyalty on the Internet T2 - Karlstad University Press Y1 - 2004 A1 - Ribbink,Dina A1 - van Riel,A. C.R. A1 - Liljander,V. A1 - Lemmink,J. KW - OSU-Cascades KW - Supply Chain JA - Karlstad University Press U2 - b U4 - 149673738240 ID - 149673738240 ER - TY - JOUR T1 - Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet JF - Managing Service Quality Y1 - 2004 A1 - Ribbink,Dina A1 - van Riel,A. C.R. A1 - Liljander,V. A1 - Streukens,S. KW - OSU-Cascades KW - Supply Chain VL - 14 CP - 6 U2 - a U4 - 149674735616 ID - 149674735616 ER -