{\rtf1\ansi\deff0\deftab360

{\fonttbl
{\f0\fswiss\fcharset0 Arial}
{\f1\froman\fcharset0 Times New Roman}
{\f2\fswiss\fcharset0 Verdana}
{\f3\froman\fcharset2 Symbol}
}

{\colortbl;
\red0\green0\blue0;
}

{\info
{\author Biblio 7.x}{\operator }{\title Biblio RTF Export}}

\f1\fs24
\paperw11907\paperh16839
\pgncont\pgndec\pgnstarts1\pgnrestart
J.  King and Friedman, L., ?Learning How to Listen in Health Care Organizations?, Improving Quality Health Care. Corvsllis, Â鶹´«Ã½¸ßÇå, 2006.\par \par J.  King and Friedman, L., ?Seeing Systems in Health Care Organizations?, National Academy of Management. 2006.\par \par }