%0 Journal Article %J Decision Sciences %D 2015 %T The Dynamics of Pre- and Post-Purchase Service and Consumer Evaluation of Online Retailers: A Comparative Analysis of Dissonance and Disconfirmation Models %A Park,Insu %A Cho,Jeewon %A Rao,H.R. %K Management %B Decision Sciences %V 46 %P 1109-1140 %8 2015 %G eng %N 6 %2 a %4 41682219009 %$ 41682219009