%0 Journal Article
%J Decision Support Systems
%D 2012
%T The Effect of Pre- and Post-Service Encounter Performance on Consumer Evaluation of Online Retailors
%A Park,I.
%A Cho,Jeewon
%A Rao,H.R
%K Management
%B Decision Support Systems
%V 52
%P 415-426
%8 2012
%G eng
%N 2
%2 a
%4 37331269633
%$ 37331269633