%0 Journal Article
%J International Journal of Operations & Production Management
%D 2022
%T Revenue sharing bids of a loss-averse supplier for a new product development contract: A multi-method investigation
%A Ribbink,Dina
%A Pun,Hubert
%A Yan,Tingting
%K OSU-Cascades
%K Supply Chain
%B International Journal of Operations & Production Management
%V 42
%P 1853-1877
%8 2022
%G eng
%N 12
%2 a
%4 219521019904
%$ 219521019904

%0 Generic
%D 2020
%T Panel Discussion on Experiments
%A Ribbink,Dina
%K OSU-Cascades
%K Supply Chain
%B Academy of Management Conference
%C remote
%8 2020
%G eng
%2 c
%4 219521714176
%$ 219521714176

%0 Journal Article
%J Journal of Operations Management
%D 2018
%T Effectiveness of Bonus and Penalty Incentive Contracts in Supply Chain Exchanges: Does National Culture Matter?
%A Lee,Yun Shin
%A Ribbink,Dina
%A Eckerd,Stephanie Nicole
%K OSU-Cascades
%K Supply Chain
%X The purpose of this study is to investigate the impact of national culture on the effectiveness of bonus and penalty contract incentive structures in supply chain exchanges. We conduct laboratory experiments in Canada, China, and South Korea, involving transactional exchanges in which suppliers are presented with either bonus or penalty contracts. We then evaluate suppliers’ contract acceptance, effort level, and shirking comparatively across national culture. Our findings reveal critical cultural influences on contract efficacy. We show that while acceptance of bonus contracts is comparable across cultures, suppliers from Canada, associated with a national culture low in power distance and high in humane orientation, exhibit lower acceptance rates on penalty contracts. We also find some evidence that suppliers associated with collectivist cultures reward bonus contracts with greater effort and less shirking, but that these relationships are more complex. When contract effectiveness is compared across bonus and penalty contracts within a given cultural setting, we find that bonus contracts are accepted more than penalty contracts in all three countries. Also, after contracts are accepted, bonus contracts are more successful in China as suppliers exert higher efforts and shirk less under bonus contracts than penalty contracts, while accepted contracts are nearly indistinguishable in Canada and South Korea.
%B Journal of Operations Management
%V 62
%P 59-74
%8 2018
%G eng
%U https://www.sciencedirect.com/science/article/pii/S0272696318300676
%2 a
%4 162670551040
%$ 162670551040

%0 Journal Article
%J Journal of Operations Management
%D 2018
%T Incentivizing Supplier Participation in Buyer Innovation: Experimental Evidence of Non-Optimal Contractual Behaviors
%A Yan,Tingting
%A Ribbink,Dina
%A Pun,Hubert
%K OSU-Cascades
%K Supply Chain
%X Original equipment manufacturers increasingly involve suppliers in new product development (NPD) projects. How companies design a contract to motivate supplier participation is an important but under-examined empirical question. Analytical studies have started to examine the optimal contract that aligns buyer-supplier incentives in joint NPD projects, but empirical evidence is scarce about the actual contracts offered by buying companies. Bridging the analytical and empirical literature, this paper compares optimal contracting derived from a parsimonious analytical model with actual behaviors observed in an experiment. In particular, we focus on how project uncertainty, buying company effort share, and buyer risk aversion influence three contractual decisions: total investment level, revenue share and fixed fee. Our results indicate significant differences between the optimal and actual behaviors. We identify various types of non-optimal contractual behaviors, which we explain from a risk aversion as well as a bounded rationality perspective. Overall, our findings contribute to the literature by showing that (1) the actual contractual behaviors could differ significantly from the optimal ones, (2) the actual contract design is sensitive to changes in project uncertainty and buying company effort share, and (3) the significant roles of risk aversion and bounded rationality in explaining the non-optimal contractual behaviors.
%B Journal of Operations Management
%V 57
%P 36-53
%8 2018
%G eng
%U https://www.sciencedirect.com/science/article/pii/S027269631730058X
%N 1
%2 a
%4 162670313472
%$ 162670313472

%0 Generic
%D 2017
%T Disruptions in the Procurement Process
%A D'Lima,Rohan
%A Ribbink,Dina
%A Vachon,Stephan
%K OSU-Cascades
%K Supply Chain
%B POMS
%C Seattle
%8 2017
%G eng
%2 c
%4 162675650560
%$ 162675650560

%0 Generic
%D 2017
%T Winning the Bid: Competition in NPD Contracting
%A Ribbink,Dina
%A Pun,Hubert
%A Yan,Tingting
%K OSU-Cascades
%K Supply Chain
%B POMS
%C Seattle
%8 2017
%G eng
%2 c
%4 162675601408
%$ 162675601408

%0 Generic
%D 2016
%T Cultural Differences and Risk Mitigation Strategies
%A D'Lima,Rohan
%A Ribbink,Dina
%A Vachon,Stephan
%K OSU-Cascades
%K Supply Chain
%B DSI Annual Conference
%C Austin, TX
%8 2016
%G eng
%2 c
%4 207789897728
%$ 207789897728

%0 Generic
%D 2016
%T Disruptions in the Procurement Process
%A D'Lima,Rohan
%A Ribbink,Dina
%A Vachon,Stephan
%K OSU-Cascades
%K Supply Chain
%B POMS Annual Conference
%C Orlando, FL
%8 2016
%G eng
%2 c
%4 207789932544
%$ 207789932544

%0 Case
%D 2016
%T Honda Canada
%A Weil,Mary
%A Ribbink,Dina
%K OSU-Cascades
%K Supply Chain
%X Honda Canada (A): Tsunami and Communications, Ivey Publishing 9B16D004Honda Canada (B): Tsunami and Sourcing Disruption, Ivey Publishing 9B16D005  Teaching Note: Ivey Publishing 8B16004
%C London, Ontario
%8 2016
%G eng
%2 d
%4 162675931136
%$ 162675931136

%0 Case
%D 2015
%T Fishbay.in – Fishing on the Net
%A Alur,Sivakumar
%A Mukherjee,Sulagna
%A Ribbink,Dina
%K OSU-Cascades
%K Supply Chain
%X Fishbay.in – Fishing on the Net, Ivey Publishing 9B15A020Teaching Note, Ivey Publishing 8B15A020
%C London, Ontario
%8 2015
%G eng
%2 d
%4 162675937280
%$ 162675937280

%0 Journal Article
%J Transportation Journal
%D 2015
%T Food Aid Procurement and Transportation Decision-Making in Governmental Agencies: The United Nations/EU versus the United States Approach
%A Ozpolat,K.
%A Ribbink,Dina
%A Hales,D. N.
%A Windle,R. J.
%K OSU-Cascades
%K Supply Chain
%B Transportation Journal
%V 54
%P 159-185
%8 2015
%G eng
%N 2
%2 a
%4 149673879552
%$ 149673879552

%0 Journal Article
%J Journal of Operations Management
%D 2014
%T The Impact of Cultural Difference on Buyer-Supplier Negotiations
%A Ribbink,Dina
%A Grimm,C. M.
%K OSU-Cascades
%K Supply Chain
%B Journal of Operations Management
%V 32
%P 114-126
%8 2014
%G eng
%N 3
%2 a
%4 149674373120
%$ 149674373120

%0 Case
%D 2013
%T A Couple of Squares: Pricing for the Future (A), & E-Commerce for Growth (B)
%A Ribbink,Dina
%A Pirouz,Dante
%A Pirouz,Raymond
%A Chen-Bendle,Emily
%K OSU-Cascades
%K Supply Chain
%8 2013
%G eng
%2 d
%4 172699734016
%$ 172699734016

%0 Case
%D 2012
%T Athletic Knit
%A Ribbink,Dina
%A Wood,David
%K OSU-Cascades
%K Supply Chain
%C London, ON
%8 2012
%G eng
%2 d
%4 172699693056
%$ 172699693056

%0 Journal Article
%J Journal of Service Management
%D 2012
%T Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction
%A van Riel,Allard C.R.
%A Semeijn,Janjaap
%A Ribbink,Dina
%A Bomert-Peters,Yvette
%K OSU-Cascades
%K Supply Chain
%B Journal of Service Management
%V 23
%P 144-169
%8 2012
%G eng
%N 2
%2 a
%4 149674446848
%$ 149674446848

%0 Journal Article
%J Journal of the Transportation Research Forum
%D 2011
%T Airline Financial Distress and Customer Service
%A Ribbink,Dina
%A Dresner,M.
%A Hofer,C.
%K OSU-Cascades
%K Supply Chain
%B Journal of the Transportation Research Forum
%V 48
%P 89-104
%8 2011
%G eng
%N 1
%2 a
%4 149674508288
%$ 149674508288

%0 Case
%D 2010
%T Sunset Grill at Blue
%A Ribbink,Dina
%A Haywood-Farmer,John
%A Melhuish,Jason
%K OSU-Cascades
%K Supply Chain
%C London, ON
%8 2010
%G eng
%2 d
%4 172699666432
%$ 172699666432

%0 Journal Article
%J Transportation Journal
%D 2005
%T Policy Decisions and Modal Choice: An Example from the European Union
%A Ribbink,Dina
%A van Riel,A. C.R.
%A Semeijn,J.
%K OSU-Cascades
%K Supply Chain
%B Transportation Journal
%V 44
%P 33-44
%8 2005
%G eng
%N 1
%2 a
%4 149674899456
%$ 149674899456

%0 Conference Paper
%B Karlstad University Press
%D 2004
%T Comfort Your Customers: Trust, Assurance and Loyalty on the Internet
%A Ribbink,Dina
%A van Riel,A. C.R.
%A Liljander,V.
%A Lemmink,J.
%K OSU-Cascades
%K Supply Chain
%B Karlstad University Press
%P 47-55
%8 2004
%G eng
%2 b
%4 149673738240
%$ 149673738240

%0 Journal Article
%J Managing Service Quality
%D 2004
%T Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet
%A Ribbink,Dina
%A van Riel,A. C.R.
%A Liljander,V.
%A Streukens,S.
%K OSU-Cascades
%K Supply Chain
%B Managing Service Quality
%V 14
%P 445-456
%8 2004
%G eng
%N 6
%2 a
%4 149674735616
%$ 149674735616