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Filters: Author is Grandey,Alicia A.  [Clear All Filters]
2018
A. A. Grandey, Houston, L., and Avery, D., 鈥�Fake it to make it: Emotional labor reduces the racial disparity in service performance judgments鈥�, Journal of Management, 2018.
2017
L. Houston, Grandey, A. A., and Sawyer, K., 鈥�Who Cares if "Service with a Smile" is Authentic?: An Expectancy-Based Model of Customer Race and Perceptions of Service Interactions鈥�, Organizational Behavior and Human Decision Processes, 2017.
2016
L. Houston and Grandey, A. A., 鈥�A New Perspective on the Personal and Social Consequences of Creating Fa莽ades of Conformity at Work鈥�, Academy of Management (AOM). Anaheim, CA, 2016.
2014
L. Houston, Grandey, A. A., and Sawyer, K., 鈥�Black Sensitivity versus Adaptivity to White Service Providers鈥� Inauthenticity鈥�, Society for Industrial and Organizational Psychology (SIOP). Honolulu, HI, 2014.
2013
A. A. Grandey and Houston, L., 鈥�Keepin鈥� it real: Race, Emotional Labor, and Service Performance鈥�, Society for Industrial and Organizational Psychology (SIOP). Houston, TX., 2013.
L. Houston and Grandey, A. A., 鈥�What We Don't Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics鈥�, Industrial and Organizational Psychology-Perspectives on Science and Practice, vol. 6, no. 4, pp. 433-437, 2013.
2012
L. Houston, Maneotis, S., and Grandey, A. A., 鈥�Socialized inauthenticity: The Impact of Unit Surface Acting Norms on Individual Surface鈥�, Academy of Management (AOM). Boston, MA, 2012.