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2004
D. Ribbink, van Riel, A. C. R., Liljander, V., and Lemmink, J., 鈥�Comfort Your Customers: Trust, Assurance and Loyalty on the Internet鈥�, in Karlstad University Press, 2004, pp. 47-55.
D. Ribbink, van Riel, A. C. R., Liljander, V., and Streukens, S., 鈥�Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet鈥�, Managing Service Quality, vol. 14, no. 6, pp. 445-456, 2004.
2005
D. Ribbink, van Riel, A. C. R., and Semeijn, J., 鈥�Policy Decisions and Modal Choice: An Example from the European Union鈥�, Transportation Journal, vol. 44, no. 1, pp. 33-44, 2005.
2010
D. Ribbink, Haywood-Farmer, J., and Melhuish, J., 鈥�Sunset Grill at Blue鈥�. London, ON, 2010.
2011
D. Ribbink, Dresner, M., and Hofer, C., 鈥�Airline Financial Distress and Customer Service鈥�, Journal of the Transportation Research Forum, vol. 48, no. 1, pp. 89-104, 2011.
2012
D. Ribbink and Wood, D., 鈥�Athletic Knit鈥�. London, ON, 2012.
A. C. R. van Riel, Semeijn, J., Ribbink, D., and Bomert-Peters, Y., 鈥�Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction鈥�, Journal of Service Management, vol. 23, no. 2, pp. 144-169, 2012.
2013
D. Ribbink, Pirouz, D., Pirouz, R., and Chen-Bendle, E., 鈥�A Couple of Squares: Pricing for the Future (A), & E-Commerce for Growth (B)鈥�. 2013.
2014
D. Ribbink and Grimm, C. M., 鈥�The Impact of Cultural Difference on Buyer-Supplier Negotiations鈥�, Journal of Operations Management, vol. 32, no. 3, pp. 114-126, 2014.
2015
S. Alur, Mukherjee, S., and Ribbink, D., 鈥�Fishbay.in 聳 Fishing on the Net鈥�. London, Ontario, 2015.
K. Ozpolat, Ribbink, D., Hales, D. N., and Windle, R. J., 鈥�Food Aid Procurement and Transportation Decision-Making in Governmental Agencies: The United Nations/EU versus the United States Approach鈥�, Transportation Journal, vol. 54, no. 2, pp. 159-185, 2015.
2016
R. D'Lima, Ribbink, D., and Vachon, S., 鈥�Cultural Differences and Risk Mitigation Strategies鈥�, DSI Annual Conference. Austin, TX, 2016.
R. D'Lima, Ribbink, D., and Vachon, S., 鈥�Disruptions in the Procurement Process鈥�, POMS Annual Conference. Orlando, FL, 2016.
M. Weil and Ribbink, D., 鈥�Honda Canada鈥�. London, Ontario, 2016.
2017
R. D'Lima, Ribbink, D., and Vachon, S., 鈥�Disruptions in the Procurement Process鈥�, POMS. Seattle, 2017.
D. Ribbink, Pun, H., and Yan, T., 鈥�Winning the Bid: Competition in NPD Contracting鈥�, POMS. Seattle, 2017.
2018
Y. Shin Lee, Ribbink, D., and Eckerd, S. Nicole, 鈥�Effectiveness of Bonus and Penalty Incentive Contracts in Supply Chain Exchanges: Does National Culture Matter?鈥�, Journal of Operations Management, vol. 62, pp. 59-74, 2018.
T. Yan, Ribbink, D., and Pun, H., 鈥�Incentivizing Supplier Participation in Buyer Innovation: Experimental Evidence of Non-Optimal Contractual Behaviors鈥�, Journal of Operations Management, vol. 57, no. 1, pp. 36-53, 2018.
2020
D. Ribbink, 鈥�Panel Discussion on Experiments鈥�, Academy of Management Conference. remote, 2020.
2022
D. Ribbink, Pun, H., and Yan, T., 鈥�Revenue sharing bids of a loss-averse supplier for a new product development contract: A multi-method investigation鈥�, International Journal of Operations & Production Management, vol. 42, no. 12, pp. 1853-1877, 2022.